Ops Lab - Where founder energy meets FTSE 250 discipline
Make better decisionsfaster.together.with confidence.backed by experience.when it matters.faster.Execute brilliantly.
Hands-on, embedded leadership for hospitality and leisure.
Hospitality Tech
A hands-on go-to-market partner who enables you to build trust, awareness, network, partnerships and ultimately pipeline in the hospitality and leisure industry.
Hospitality Operators
A hands-on advisory partner who delivers clarity, focus and commercial results via deep experience, pattern recognition and accountability.
"Travis has saved us at least 6-12 months on our UK market entry."
Companies worked with
20+ years operator experience · 5+ years B2B hospitality tech · 13+ businesses supported · £1M-£10M typical client revenue
Scaling is hard.
But it doesn't have to be chaos.
From inconsistent execution to decisions stuck with the founder, operational growing pains are inevitable. But they're solvable.
How It Works
People, process, and pattern recognition
Wide and deep experience across the hospitality, leisure and wellness sectors – from FTSE 250 to single-site, B2B SaaS to pubs, bars, competitive socialising, QSR and restaurants.
Plus a network that runs deep. We're super connectors – we always know the right people for the job, the role, or the help you need.
Diagnose the real problem/s
We start by understanding what's actually going on. Not the symptoms - the root cause. We do this via a structured audit framework and report back to you to agree the plan.
Design the right intervention
Every business is different. We match the solution to the problem, not the other way around. We don't sell generic solutions or products, we work on what you need when you need it.
Embed alongside the team
We work with your people, not around them. Real change happens inside the business.
Build capability, not dependency
The goal is always to leave you stronger. We're not here to become permanent fixtures.
Who it's for
Ops Lab works with businesses that have real operational complexity - but can still move fast.
We typically work with
Hospitality Tech
Hospitality Operators
You're probably a fit if…
We're probably not a fit if…
Track Record
Trusted by operators who build
I've worked across hospitality, leisure, retail and B2B tech for my entire career - always hands-on.
"Travis is great, and is very quick to pick things up, and add value from day 1"
"We got started really fast. Travis had some great ideas out the gates and within a few sparring sessions, we had a plan to execute on. Travis has a rare combination of listening, understanding while being very very proactive at the same time."
"Travis fit in really quickly and hit the ground running. From the outset, his priority was to get full visibility across the business, and he did that by proactively spending time with people from as many different areas as possible. That approach meant he got up to speed fast, understood the nuances beyond the headline numbers, and was able to add value almost immediately."
"Travis has saved us at least 6–12 months on our UK market entry and we have only been working together for two months. Within the first month, we had a dozen research calls with UK restaurant groups - calls that converted into leads and closed deals. We quickly mapped the customer landscape, understood what integrations needed to be in place, but also figured out what distribution channels work in the UK for RevVue. He also helped us recruit our first UK sales rep through his network, saving us a recruitment fee and, more importantly, time. Travis has a big network and reach and, more importantly, his credibility in the industry is genuine. And he shows up as a true partner, not just an advisor. On a day to day basis, Travis is: proactive, structured, follows through, and delivers on time. As a founder, having someone who actually chases you when needed is a dream."
"Travis filled the exact gap that we had around our concept and culture, a pleasure to work with."
"Travis has the experience and mindset of an owner that sets him apart from other advisors. His ability to work out what matters to your team and to live and breathe a culture is first-class. He's a natural and dextrous problem solver, with a really broad skill set covering tech, ops, food & general management so he can wear many hats with credibility and provide a holistic perspective. He is the person who you want by your side when as a founder you are going through the tough pivotal moments, not only because he will deliver the results, but also because he'll make the journey more enjoyable."
FAQ
Frequently asked questions
Get Started
Let's have a conversation
I'm here to offer support - whether that's advice, a sounding board, or connecting you with the right people in my network. Always happy to chat, no hard sales tactics.
We'll explore what brings you here - the challenge, idea, or project on your mind.